Refund Policy

Last updated: June 2026

Your satisfaction matters to us. PrimeBiome is backed by a 60-day money-back guarantee on every order placed through the official checkout.

60-Day Money-Back Guarantee

If for any reason you are not completely satisfied with PrimeBiome within 60 days of your original purchase date, you may request a full refund of the product price. The guarantee applies whether the bottles are full, partially used, or empty.

How to Request a Refund

To initiate a refund:

1. Email contact@primebiome-product.com with your order number and the email address used at checkout.
2. Briefly describe the reason for your refund (optional, but helpful for product improvement).
3. A support team member will reply with return instructions, typically within one business day.
4. Ship the bottles back to the address provided.
5. Once the return is received, your refund will be processed within 3 to 5 business days.

Refund Processing

Refunds are issued to the original payment method. Depending on your bank, the credit may take an additional 5–10 business days to appear on your statement. Shipping fees are non-refundable unless the original order was damaged on arrival.

Damaged or Incorrect Orders

If your order arrives damaged, or if you received the wrong product, contact customer support within 7 days of delivery so we can resolve the issue at no cost to you.

Lost Packages

If your tracking shows delivered but you did not receive the package, please first check with your neighbors and your local mail carrier. If still missing, contact us within 14 days of the marked delivery date.

Questions

For any refund-related questions, reach out to contact@primebiome-product.com or call 1-800-390-6035.